Shipping & Returns
How long is the production time?
All the products are handmade item, once the order is completed, we will send the order to our print partner for production.
All items take 5 - 9 production days to create, the personalized order takes up to 2 days to create the design before send to production.
When will my order be shipped?
Once the printed product meets the print quality control standards is packaged and shipping label is printed, the package is ready to go, and it will be shipped right away. The tracking number is created at this stage and provided to you.
The product be shipped within the United States by USPS or UPS, takes 7 - 15 days to arrive.
Since we don't have the control over the delivery, and it may be longer time to arrive during peak season and holiday season. Please place order earlier for a better delivery result.
Shipping & Tracking
Our print partners are all over the USA according to different type of products, it might be several trackable packages.
The shipping details will be updated when the carrier scans the package at the sorting centre, it might take 12-24 hours for the scan to show.
Use a correct address, PO Boxes are not acceptable
You are responsible for using an address with correct spelling, receiving the delivery.
UPS and Fedex do not deliver to PO Boxes, please use an address that works for you.
Undeliverable end up returning
If the courier cannot deliver, the order will return to the print partners, and we cannot replace or refund for this.
Although arrange a reship to an alternative address on your own expense is possible once the print partner has received the return successfully.